For example, This means that you are attempting to access host 14.80.227.128 in the 2.2.1 directory using the username "user" with password "password". In a browser that supports FTP (Internet Explorer, Firefox, and so forth), enter the URL that you plan to use along with the username and password. Use the Microsoft Windows TFTP client command-line tool to test the TFTP server.
In the case of a PC, ensure the TFTP and FTP programs on the PC are activated. If the backup/restore or software load fails due to FTP errors and the account/password/access level privileges have been verified, try one of these servers to eliminate any possible incompatibility.Įnsure the FTP server (and possibly the TFTP server) is up and running. This is only a list of some of the software Cisco has used in the past that has proven successful. Note: Cisco does not endorse or support any of these FTP server products. Although any FTP server that meets these requirements is expected to operate correctly, there are a few specific products that Cisco has successfully used:įor the Microsoft Windows Operating system: The FTP server must support Passive FTP (PASV). The TFTP server must support file sizes greater than 16 MB (some older TFTP servers only support file sizes up to 16 MB).
Make sure that you have the required servers (FTP and possibly TFTP) available.īased on the upgrade method (see Choose a Software Installation Method), a TFTP server might be required.
If you plan a new installation, always load the new license after you install the software.Ĭhoose the appropriate software installation method ( upgrade, clean, or boot helper methods). The backed-up system needs to have the same language as the system you plan to restore (see the Frequently Asked Questions section). However, the restore fails if the backup has more mailboxes or consumes more voicemail storage than the new system can support. Technically, there is no problem restoring to a system with a smaller license. The backed-up system needs to have a license with the same or less capacity as the system you plan to restore. The backed-up system needs to have a license that is the same type (CallManager or CallManager Express) as the one you plan to restored. For instance, do not attempt to restore a backup for a 2.1.3 system to a 2.0.1 system. The backup information you want to restore must be from a Cisco Unity Express system whose version is less than or equal to the version of the system you want to restore. If you plan to restore an existing configuration, be sure to understand these backup/restore caveats: Review the Cisco Unity Express software Release Notes for the release that you plan to install or upgrade to. Take note of the number of personal and group mailboxes as well as the integration type (CallManager Express or CallManager) and language. Note the current Cisco Unity Express version and license. These preparation steps are required for when you prepare for a Cisco Unity Express upgrade or software installation: Software Installation and Upgrade Preparation Refer to Cisco Technical Tips Conventions for more information on document conventions. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on Cisco Unity Express.
In particular, knowledge on how to access the system via the command line interface (CLI) and a web page (GUI). This document requires knowledge of Cisco Unity Express. The goal of this document is to explain the methods you use to load software on the Cisco Unity Express module-the boot helper installation method, the clean installation method, and the upgrade installation method.Ī special section is also included to answer some frequently asked questions, such as license upgrades and integration types. This document explains the procedures to install or upgrade Cisco Unity Express (CUE) system software and the process for how to choose the most appropriate method in order to accomplish this result.